Privacy/Terms

Annapurna does not collect any personal information about you via our Internet site except when you knowingly provide it. If you have elected to be a registered user we may use your e-mail address from time to time to send you various promotional offers, special events or other marketing communications that may be of interest to you. It is our policy to send emails to customers who give us permission to do so. If we send you an email for a commercial purpose, we will always give you the option of not receiving further communications of this nature. Alternatively, you may also elect to receive emails about specific subjects and activities that we may offer.

Subject to other provisions of this policy, personal information obtained on the site will not be released to a third party without your consent. We will use any collected information to improve our service to users, and from time to time may contact registered users about new features and improvements to the website.

Annapurna takes all reasonable steps to ensure that member information is secure from any unauthorised access or disclosure. We have incorporated security procedures and practices that we consider are consistent with Australian industry practice. We review our security procedures from time to time and update them when we deem necessary. Obviously, the use of any information you decide to provide to third parties on the Internet (outside our website and its levels of protection) falls outside this statement. We assume no responsibility and make no warranties or representations regarding the information practices of third-party sites where a user is able to access their sites through ours. We encourage users to review each site’s privacy policy before disclosing any personally identifiable information.

You may elect to use an e-commerce section of our website to purchase products and to pay for those products using your credit card. These transactions use an industry standard encryption code. This means that your credit card and payment details are not retained by Annapurna or its businesses.

For statistical purposes we may collect non-personalised information on website activity (such as the number of users who visit the website and navigation patterns) through the use of tracking technology. In order to collect user statistics we may anonymously log information, and identify categories of users by items such as domains and browser types.

Annapurna may amend this section from time to time. We will notify you by posting a prominent announcement on our web pages and via email to registered users if we make any substantial changes in the way we use your personal information.

Doing Business with Annapurna

Annapurna has been around for a long, long time and has built a reputation for quality products, quality advice and outstanding customer care. Even though you are on a computer rather than in our store, we want you to enjoy the same pleasure of purchase as our personal shoppers. Our Quality Guarantee and Satisfaction Guarantee mean that you can rest easy as you shop in the comfort of your own home.

If you want to ask questions or get more information about any of our products, send an email or pick up the phone – we are here to help!

Delivery

Under normal circumstances your order will be dispatched within a few days. Items not immediately available from stock will be ordered for you from the Australian warehouses and you will be advised of the expected date of dispatch. If for any reason we are unable to ship an item within 28 days, Annapurna will contact you to offer a refund or alternate product.

Order Status Information

Annapurna team will send you an email when your order has been dispatched and will also email you if there will be any delay in shipping your order. Please take care to supply your correct email address when placing your order.

If you wish to enquire about your order, please contact:

Phone: (08) 8223 5544
Fax: (08) 8223 5347
Email: web@soc.com.au

Shipping Charges

Delivery within Australia

We ship all orders via Australia Post – Please note that if there is a considerable price difference with your postage we will refund the difference.

Overseas Delivery

Annapurna does not accept international orders.

Further Information

In the interest of fairness Annapurna reserves the right to alter this model if shipping an order with this model becomes unviable. All shipping charges are displayed during the check-out process before you pay for your goods.

Dispatching

If you place an order before 12:00PM CST Monday – Friday (excl. Public Holidays) and the products you have ordered are in stock we will dispatch your order on the same day – guaranteed!

Quality Guarantee

Annapurna is committed to providing quality products to our customers.

Our Quality Control Team inspect every delivery into Annapurna to ensure that the products you receive meet our high quality standards. However if you do receive a product which is faulty please don’t hesitate to call us on 08 8223 5544, to arrange free return delivery and an exchange, repair or refund. Should a fault appear after a garment has been worn, it will be required that you launder it prior to returning it to us.

Satisfaction Guarantee

If for any reason you are not completely satisfied with a product (perhaps you have changed you mind or it is the incorrect size), you may return it for a refund or exchange within 30 days of purchase – excludes sale items.

The item must not have been used or worn, be in original condition and in original packaging with all labels and tags attached.

Your postage charges on returns are not refundable and you will be charged for delivery of any exchange merchandise.

Product Warranty

Most products sold by Annapurna are backed by a manufacturer warranty. If you wish to return an item that you believe is faulty, it may be necessary for the item to be returned to the manufacturer for assessment to determine whether or not you are entitled to an exchange, refund or repair. We recommend that in the first instance you contact us by telephone or email and describe the problem so that we can advise the best course of action.

Returns

To return products to Annapurna, please affix postage to your package and send it with a copy of your purchase invoice to:

Scout Outdoor Centre/Annapurna
192 Rundle Street
Adelaide SA 5000